Our goal is to give you a great shopping experience and an amazing product. Read on for instructions on how to return or exchange a product purchased in our online store. If you need to return a product purchased in a retail store, please take it back to the store you bought it in.
If you need to exchange a product for a different size, please send it along with a note including your order number, return address, and the size needed to;
If you looking to exchange a product for another color or item please contact Customer Service email [email protected] for assistance with exchanges.
All items must be returned in their original condition; unused, unopened, including packaging. We cannot accept items that have been worn or altered. The customer is responsible for any return costs.
DAMAGED, DEFECTIVE, OR WRONG ITEMS.
We make the best efforts to ensure that all orders are carefully inspected by our staff for damages and defects prior to leaving the warehouse. In the case of defective or wrong items, please contact customer service via e-mail [email protected] within ten (10) business days of delivery and provide the nature of the defect. Any claims made after (10) business days will NOT be accepted.
WHAT IS A MANUFACTURER DEFECTIVE ITEM/ HOW DO I MAKE A CLAIM?
- “Manufacturer Defect” is defined as frailty or shortcoming in a product resulting from a departure from its design specifications during production.
- You must notify NOZAMAR.com about defective or wrong items within ten(10) business days of delivery.
- Email us at [email protected] with the invoice number, contact information, and a list of defective items.
- For each item, you must submit a photo of the defective item and its packaging materials and describe the damage that has occurred. Damages without accompanying documentation are not accepted.
- Please keep the shipment packaging in case of inspection by the shipping company.
- Once we have received the claim from you, along with the product images, our customer representative will inspect your order and contact you
within ten (10) business days.
RETURN USPS/DHL SHIPMENTS.
Packages returned for ANY reason (Unclaimed, Insufficient Address, Incomplete Address or etc..) by the postal service will NOT be reimbursed for any shipping costs. Also, re-shipping fees may be higher than original shipping charges due to the fact that USPS collects additional return fees upon delivery of said returned packages. NOZAMAR does not have control over extra postage fees as they vary from package to package. These fees are determined by the United States Postal Service.
All our products have their own shipping methods and the return period is in the product description.
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